Salesforce Sales & Service Cloud Services
Most Salesforce implementations fail. Not because of the platform — because the team that built it didn’t understand your pipeline. We do. 200+ enterprise clients. Zero failed builds.
Pipeline Visibility
Real-time forecasting. Every deal, every stage. No guesswork for your leadership team.
Case Resolution Speed
Omni-channel support with AI triage. Average handle time down 40% within 90 days.
Adoption Rate
Most orgs see 40% adoption. Our implementations routinely hit 85%+ in 60 days.
● Certified Salesforce Consulting Partner
● Available on AppExchange
What are
Salesforce Sales Cloud
and Service Cloud?
Sales Cloud is Salesforce’s product for running the sales side of your business — leads, opportunities, pipeline, forecasting and quoting. Service Cloud is the customer-service side — cases, omnichannel support, knowledge bases and service automation. They share the same CRM data, so your sales and support teams see one complete view of every customer.
Your CRM shouldn't need a manual.
The average B2B company wastes 3.2 hours per rep per week navigating a Salesforce org that was built for someone else’s process. Duplicate fields. Orphaned workflows. Reports nobody trusts. We’ve seen it a hundred times.
Sales Cloud and Service Cloud are genuinely powerful platforms. When built right, your reps close faster, your managers see clearly, and your support team actually resolves issues — not just tickets. We build them right.
Every engagement is led by a senior architect. Not a junior. Not an account manager reading off a scope doc. Someone who has built 30 orgs and knows where projects die.
40%
Average increase in rep productivity within 90 days of a properly architected Sales Cloud implementation
3.2hrs
Wasted per rep per week in a poorly configured Salesforce org — that's 160 hours/year per person
<60%
CRM adoption rate in most B2B companies. Our implementations average 85%+ within two months of go-live
6wks
Average time to go-live for a mid-market Sales Cloud build. Full data migration, training, and handoff included
What we do with Sales & Service Cloud?
Sales Cloud vs Service Cloud —
do you need both?
Many businesses start with one and add the other as they grow.
Because both run on the same CRM, using them together gives you a single view from first touch to ongoing support — but you only pay for what you need, when you need it.
Build a pipeline your
leadership can
trust.
actual sales motion — not a generic template from Salesforce’s documentation.
Lead Management & Scoring
Design lead lifecycle flows that qualify automatically. Score by behaviour, source, and firmographic data. Your reps touch only the leads worth touching.
SALES EFFICIENCY
Workflow & Process Automation
Flows that eliminate manual data entry. Automated follow-up sequences. Alerts when a deal goes cold. The tedious stuff, handled without a second thought.
Time Savings
Opportunity & Deal Management
Stage-gating, probability weighting, custom close plans. We map your actual sales methodology — whether that's MEDDIC, SPIN, or something you invented.
PIPELINE
Einstein AI & Predictive Insights
Einstein Lead Scoring. Opportunity Insights. Activity Capture. We implement, configure, and tune Einstein so it actually gives your reps signal — not noise.
AI-Powered
Sales Forecasting
Collaborative forecasting with multiple rollup categories. Give managers the visibility they need without burying reps in
data entry.
Revenue Predictability
Dashboards & Custom Reports
Executive dashboards. Rep scorecards. Pipeline snapshots by region, product, or stage. Information surfaces where the decision gets made — not buried in a tab.
Visibility
We don't just configure fields. We design revenue systems.
A properly architected Sales Cloud org covers your full lead-to-cash journey. Every field has a purpose. Every automation has an owner. Every dashboard tells a story. Here’s the framework we apply to every engagement:
01 Lead Capture & Enrichment
Web-to-Lead, API ingest, duplicate rules, auto-enrichment
02 Qualification & Scoring
Einstein scoring, custom fields, SDR assignment logic
03 Opportunity Creation & Pursuit
Stage gates, close plan templates, CPQ integration
04 Negotiation & Approval
Discount approval flows, e-sign integration, contract tracking
05 Close & Revenue Booking
ERP sync, revenue recognition triggers, renewal automation
06 Reporting & Forecasting
Collaborative forecasting, rollup summaries, executive dashboards
Support that resolves — not just responds.
Your support team doesn’t have a people problem. They have a tools problem. Cases scatter across channels. Agents hunt for context. Customers repeat themselves three times before getting an answer. Service Cloud — built right — fixes all of that.
We’ve implemented Service Cloud for logistics companies, SaaS platforms, financial services firms, and everyone in between. The architecture differs. The goal doesn’t: faster resolution, happier agents, customers who don’t feel like a ticket number.
Case Management
Auto-assignment, escalation rules, SLA timers, and priority scoring. Every case gets the right agent at the right time.
Omni-Channel Routing
Email, chat, phone, social — all unified. Route by skill, availability, and case type. No more inbox silos.
Knowledge Base
Articles that surface automatically during case resolution. Reduce agent training time. Reduce repeat cases. Reduce escalations.
Einstein AI for Service
Auto-classification, sentiment detection, next-best-action recommendations. Let AI do the triage so agents handle the complexity.
Service Analytics
CSAT trends, resolution rates, agent performance, backlog snapshots. Management finally sees what's happening — in real time.
Field Service & Mobile
Work orders, scheduling, and mobile access for field teams. Technicians get the right job info before they arrive on site.
Three pillars of every Service Cloud engagement
Architecture that scales
No quick fixes. We design the data model, routing logic, and automation layers to handle 2× your current volume without a rebuild. When you hire 20 more agents, the system grows with them.
Integration with what you already have
Your ERP, your billing platform, your telephony system. Service Cloud only works if agents don't have to toggle between 6 tabs. We connect the systems so agents stay in one place.
Adoption that actually happens
Most failed implementations have technical documentation but no real training. We run live sessions with your actual agents, build in-app guidance, and don't close the engagement until usage is high.
Six steps. No surprises.
requirement before a single Salesforce config gets touched.
Discovery & Audit
We spend the first week inside your current process. Existing data, existing tools, existing frustrations. If you already have a Salesforce org, we audit it first. No assumptions.
WEEK 1Architecture Design
Data model, automation design, integration map, and reporting framework — all documented and signed off before build begins. This is where most projects skip. We don’t.
WEEK 2Core Build
Rapid sprints with daily standups. You see progress every two days. No disappearing for three weeks and returning with surprises.
WEEKS 3–5Data Migration
Clean, map, transform, load. We handle the messy part — deduplication, legacy format conversion, validation rules — so your data arrives clean on day one.
WEEK 5UAT & Training
User acceptance testing with real users running real scenarios. Training sessions run live — not just a video library nobody watches.
WEEK 6Go-Live & Hypercare
Go-live is not the end. We stay embedded for 30 days. Questions answered in hours. Fixes deployed same day. Adoption tracked weekly.
30-DAY WINDOWWe've seen what bad implementations cost.
The average failed Salesforce implementation costs between $150K and $500K — including rework, lost productivity, and re-implementation. We know this because we fix them.
About a third of our new clients come to us after a failed implementation with another firm. They had a big logo, cheap rates, or promised a fast turnaround. None of those things matter if the org doesn’t get adopted.
We’re blunt about timelines, honest about complexity, and we’ve never had a failed build. That’s not a marketing line — it’s our actual track record across 200+ enterprise clients.
01 Senior architects only
Every engagement is led by someone with 8+ years of Salesforce implementation experience. No juniors owning delivery. No account managers translating your requirements.
02 Built for adoption, not just go-live
We don't consider a project done when it's technically deployed. We measure success at 60-day adoption rate. If reps aren't using it, we haven't finished our job.
03 Zero failed builds
Across 200+ enterprise clients. We're not the cheapest option and we're upfront about that. If you want cheap and fast, we'll recommend someone else. If you want done right, we're your team.
04 Certified across the full Salesforce stack
Sales Cloud, Service Cloud, Einstein, Agentforce, MuleSoft, Data Cloud, Experience Cloud. 90+ certified developers. You won't outgrow us.
05 Ongoing support, not just a handoff
Post-launch hypercare, monthly retainers, or ad-hoc support tickets — you choose. Most of our clients stay with us for 2+ years after initial implementation.
The platforms we bring to your implementation.
Salesforce doesn’t exist in isolation. Your org needs to talk to your ERP, your marketing tools, your telephony stack, and increasingly — your AI layer. We’re certified and experienced across every major integration point.
Salesforce
OpenAI
MuleSoft
Anthropic
n8n
AWS
Python
Agentforce
Real Results.
It’s a good example of what a properly implemented Sales Cloud does: less manual effort, more closed business.
See the full case study →
CLIENT TESTIMONIALS
What happens when it's done right.
Real clients. Real outcomes. No “digital transformation journey” clichés.
Over the last decade, I have engaged with many Salesforce integrators, ranging from global giants to niche firms. Amroar stands out as the premier partner. Proactive, technically astute, and consistently focused on finding the right solution rather than the easy one.
Amroar was the key driver in our successful Salesforce overhaul. Precise timelines, adhered to them. A unique talent for translating rough concepts into functional, scalable features — and incredibly fast at resolving post-deployment items.
We threw several complex curveballs their way mid-project, and they adapted seamlessly — often suggesting better alternatives than what we asked for. A fantastic team to partner with.
A truly reliable company that resolved legacy issues our previous vendors couldn’t touch. Availability is top-tier, and turnaround time on support tickets is impressive. Highly recommended.
Working with Amroar has been as educational as it has been productive. I have full confidence that when I hand a scope of work to the Amroar team, it won’t just be completed — it will be executed with excellence.
Amroar diagnosed, planned, and delivered on our requirements with precision. Their work ethic and technical grasp are second to none. Regardless of the tech stack, our next initiative belongs to the Amroar team.
Questions we get every time.
Honest answers. No sales spin.
Salesforce’s product for managing the sales side of your business — leads, opportunities, pipeline, forecasting and quoting, all on one CRM.
Salesforce’s product for customer service — support cases, omnichannel channels (email, chat, phone, messaging), knowledge bases, and service automation.
Sales Cloud helps you win customers; Service Cloud helps you support them after the sale. They share the same data, so the whole customer journey lives in one place.
Not necessarily — many businesses start with one and add the other as they grow. Using both gives a single view from first contact through ongoing support.
Both follow Salesforce’s per-user pricing — Starter at $25/user/month up to Enterprise at $175 and beyond in 2026. The right edition depends on the features you need.
Yes — Salesforce Agentforce can run autonomous service agents on Service Cloud, handling routine cases and escalating the rest. It works best with clean data behind it.
A focused build is often a few weeks; complex, customised rollouts take longer. We scope it after a short discovery.
Yes — 60+ Salesforce certifications across the team, and we’re a Salesforce Consulting Partner on the AppExchange.
Ready to build a Salesforce org
your team
actually uses
?
built, what it’ll take, and whether we’re the right fit — no pressure, no pitch deck.