SALESFORCE SUPPORT & MANAGED SERVICES
Your Salesforce, running the way it was supposed to.
66%
Faster than traditional mgmt
2–3d
Avg. task turnaround
0
Failed builds ever
● Salesforce Consulting Partner
● Available on Salesforce AppExchange
What are Salesforce support services?
This isn't ticket-based admin support. Not even close..
Ticket-based support is reactive. Someone breaks something, you raise a ticket, someone fixes it. That model keeps your org functional. It doesn’t make it better.
We operate differently. We act as an extension of your architectural leadership — monitoring platform health proactively, preventing technical debt from accumulating, and ensuring your automations, integrations, and data model stay coherent as your business grows.
The architect managing your platform is senior. Min. 5 years Salesforce experience. No juniors triaging your issues.
Predictable pricing
No surprise invoices. No budget overruns. Our engagement models have defined scope and consistent monthly pricing.
2–3 day turnaround
Defined SLA framework with escalation standards. Most requests resolved within 2–3 business days. No vague timelines.
Advanced engineering included
Development tier unlocks Apex builds, LWC components, API integrations, and complex automation — not just admin changes.
Senior architects only
The person managing your Salesforce has minimum 5 years of platform experience. Your org is not a training ground.
Everything your Salesforce needs
to stay healthy.
watching it.
Continuous Platform Optimization
We don't wait for things to break. Platform health is monitored on an ongoing basis so problems are caught before they reach production.
- → Platform health audits
- → Performance monitoring
- → Automation governance
- → Security reviews
- → Technical debt tracking
Managed Architecture Pods
A dedicated team assigned to your org — not a shared support queue. One architect who knows your platform, supported by specialists when the work needs it.
- → Dedicated Solution Architect
- → Platform Engineers on demand
- → Integration Specialists
- → QA & performance review
- → Monthly architecture briefing
Enterprise SLA & Governance
Defined response times, escalation paths, and compliance oversight. You know exactly what you're getting and exactly when. No ambiguity about priority or turnaround.
- → Defined response SLAs
- → Risk mitigation frameworks
- → Escalation standards
- → Compliance oversight
- → Monthly reporting
What’s included in our Salesforce support.
Support vs hiring an in-house admin.
Support vs hiring an in-house admin? A full-time Salesforce admin is a salary plus benefits year-round — worth it if there’s enough steady work to fill the role. Managed support gives you the same skills (often a whole team’s worth) scoped to what you actually need, which suits most small and mid-size orgs better. Many businesses use a mix: support for the steady work, and a deeper project team when something bigger comes up. We’ll tell you honestly which makes sense for your size.
Why teams trust us to look after
their Salesforce.
Three tiers. Pick what
your org actually needs.
each with predictable monthly pricing and clearly defined scope.
Platform Health Retainer
FoundationFor orgs that are stable and need a senior architect watching the platform — catching drift before it becomes debt.
- ✔ Monthly platform health audit
- ✔ Automation conflict monitoring
- ✔ Security & sharing model review
- ✔ Governor limit proximity checks
- ✔ Monthly architecture report
Managed Admin + Dev Pod
Most PopularA dedicated architect and platform engineer covering both ongoing admin work and active development requests — no separate project quotes needed.
- ✔ Everything in Foundation
- ✔ Dedicated Solution Architect
- ✔ 2–3 day task turnaround SLA
- ✔ Apex & LWC development included
- ✔ Flow & automation builds
- ✔ Escalation path defined
Full Architecture Operations
EnterpriseFor complex orgs with integrations, multiple clouds, or ISV products. A complete managed architecture team embedded in your business.
- ✔ Everything in Admin + Dev Pod
- ✔ Integration Specialists included
- ✔ Multi-cloud coverage
- ✔ AppExchange / ISV support
- ✔ Compliance & governance oversight
- ✔ Quarterly strategic review
Onboarded in days, not
months of discovery.
speed on your platform without weeks of back-and-forth.
Platform Health Review
Full org audit — technical debt inventory, automation conflicts, governor limit proximity, data model review, and security model check. Done before we agree scope.
Week 1
Scope & SLA Agreement
We document exactly what we'll manage, the response times you can expect, the escalation path for urgent issues, and the monthly reporting cadence. In writing.
Week 1–2
Embedded Operations
Your dedicated architect takes over. Platform monitoring is live, the request queue is open, and ongoing development work runs in parallel with stability management.
Ongoing
Monthly Architecture Review
Every month we brief you on platform performance, technical debt reduction progress, what was built, and what we recommend tackling next. No surprises.
Monthly
Support that reduces risk —not just resolves tickets.
The pattern we see with new managed support clients is always the same. A previous vendor was reactive. Issues got resolved when raised. Nothing got better. Technical debt crept up. Then something broke that nobody could explain because the person who built it was gone.
We run managed Salesforce as an architectural discipline. Every change is reviewed. Every automation is documented. Every month you get a clear view of what’s happening in your org. That’s what proactive managed support looks like.
One architect who knows your org
Not a shared support queue. A named senior architect with min. 5 years experience is responsible for your platform. They know your data model, your automations, your integrations.
Proactive, not reactive
Platform health is monitored continuously. Automation conflicts, governor limit proximity, security drift — caught before they cause an incident, not after.
Development capability built in
Apex builds, LWC components, API integrations, complex flows — available without a separate project quote. The development tier covers active build work alongside platform management.
Predictable cost, defined scope
Monthly pricing. Defined SLA. No surprise invoices. You know exactly what you're getting and exactly what it costs before the first month starts.
What clients say about
working with us long-term.
Over the last decade, I have engaged with many Salesforce integrators, ranging from global giants to niche firms. Amroar stands out as the premier partner. Proactive, technically astute, and consistently focused on finding the right solution rather than the easy one.
Amroar was the key driver in our successful Salesforce overhaul. Precise timelines, adhered to them. A unique talent for translating rough concepts into functional, scalable features — and incredibly fast at resolving post-deployment items.
We threw several complex curveballs their way mid-project, and they adapted seamlessly — often suggesting better alternatives than what we asked for. A fantastic team to partner with.
A truly reliable company that resolved legacy issues our previous vendors couldn’t touch. Availability is top-tier, and turnaround time on support tickets is impressive. Highly recommended.
Working with Amroar has been as educational as it has been productive. I have full confidence that when I hand a scope of work to the Amroar team, it won’t just be completed — it will be executed with excellence.
Amroar diagnosed, planned, and delivered on our requirements with precision. Their work ethic and technical grasp are second to none. Regardless of the tech stack, our next initiative belongs to the Amroar team.
Common Salesforce support
questions answered.
Day-to-day administration, bug fixes, small enhancements, user support, security reviews, health checks, release management, and on-demand developer hours — keeping your org healthy without a full-time hire.
If your org is live and people depend on it, yes — Salesforce changes three times a year, permissions drift, and small problems pile up. Support keeps it improving instead of degrading.
A full-time admin suits orgs with enough steady work to fill the role; managed support suits most small and mid-size teams, giving you a team’s worth of skills scoped to what you need. Many use a mix.
Yes — we regularly take over orgs built by others, clean up what needs it, and keep them running well.
Usually a monthly retainer or a block of hours, sized to your needs. We scope it after a short health check so there are no surprises.
Yes — that’s one of our specialities, including cleaning up bad data and untangling over-complicated setups.
Yes — permission and sharing reviews are part of keeping an org healthy, and we can run them regularly.
Yes — 60+ Salesforce certifications across the team, and we’re a Salesforce Consulting Partner on the AppExchange.
Ready for a Salesforce org that
stays healthy
?
needs managing — before you commit to anything. 30 minutes with a senior architect.