AMROAR Technologies

PBA Case Study — Amroar Technologies
Salesforce Membership Operations System Integration

Rebuilding PBA's
Salesforce ecosystem
from the ground up.

PBA needed a partner who could handle production fires, platform integrations, and long-term architecture work — all at once. We delivered across six parallel workstreams without dropping a single one.

View Salesforce Work
Project Snapshot
6
Parallel workstreams
4
External integrations built
0
Failed deliverables
Multi-month
Ongoing engagement
6
Parallel workstreams
4
External integrations
Multi-stream
Dev · Architecture · PM/BA/QA
0
Failed deliverables
Overview

A membership platform that wasn't working. We fixed it.

PBA operates a layered Salesforce environment where memberships, payments, portal access, events, and multiple external platforms all need to work in sync. When they brought us in, most of them didn't.

This wasn't a single-module implementation. It was an ongoing, multi-stream engagement requiring production fixes, custom builds, integration architecture, and day-to-day operational support — all running simultaneously.

Salesforce Sales Cloud NetSuite Wufoo BigMarker Chargent Authorize.Net Apex LWC
Membership lifecycle logic failing
Renewal dates were being set incorrectly across the membership base — a core data integrity issue affecting every renewing member.
Portal and member access broken
Members couldn't access what they'd paid for. Portal user enablement, Pro Beauty Perks, and organisation displays were all failing.
Four platforms with no Salesforce connection
NetSuite, Wufoo, BigMarker, and Authorize.Net were all operating in silos. Financial data, form submissions, and event registrations weren't reaching the CRM.
No event registration architecture
No Salesforce-led experience for member or guest event registration. No pricing logic. No controlled access path. BigMarker was running entirely independently.
What We Delivered

Six workstreams. All shipped.

This was simultaneous, parallel delivery — active development, debugging, and architecture happening across six distinct areas at the same time. No single workstream was paused for another.

01
Membership & Portal Stabilisation

Fixed core membership lifecycle logic, resolved portal user enablement failures, restored Pro Beauty Perks access, and stabilised member-facing experiences across the Salesforce environment.

SalesforceMember PortalApexLWC
02
Payment & Checkout Flow Fixes

Rebuilt Chargent-based payment logic, resolved Authorize.Net integration issues, and cleaned up free registration and zero-amount checkout scenarios that were breaking member journeys.

ChargentAuthorize.NetApex
03
NetSuite ↔ Salesforce Integration

Built the full integration from scratch — authentication, field mapping, Batch Apex processing, customer creation logic, journal entry automation, and production deployment with documentation.

NetSuiteBatch ApexREST APIJSON Mapping
04
Wufoo → Salesforce Form Integration

Designed and built a REST-based integration routing Wufoo form submissions into Salesforce — with webhook support and a scalable backend structure handling multiple forms through single routing logic.

WufooWebhooksREST APISalesforce
05
BigMarker Events Architecture

Designed and built PBA's first Salesforce-led event registration experience — LWC-based, membership-aware, with differentiated pricing for members vs guests and a controlled public access path.

BigMarkerLWCSalesforce
06
Reporting & Operational Support

Retention reporting, membership data cleanup, Basecamp-driven delivery coordination, and full PM/BA/QA support — running alongside the build work throughout the engagement.

ReportingPM / BA / QAData Cleanup
Outcomes

What PBA had at the end that they didn't have at the start.

Fixed
Membership lifecycle — working correctly
Renewal logic resolved. Members receive correct end dates. A data integrity issue that had been affecting the entire membership base is gone.
4
External systems now connected to Salesforce
NetSuite, Wufoo, BigMarker, and Authorize.Net — all integrated in a structured, documented, tested way. No manual workarounds remaining.
Restored
Portal and member access — across the board
Pro Beauty Perks, portal user enablement, and member-facing screens all working. Members access what they've paid for without internal team intervention.
Live
First Salesforce-led event registration experience
PBA can now manage webinar and event registrations through Salesforce with member-aware pricing and a controlled guest access path — something that didn't exist before.
6
Workstreams delivered simultaneously
Development, architecture, integration, reporting, PM/BA/QA, and deployment running in parallel with no single workstream abandoned or deprioritised.
0
Failed or abandoned deliverables
Every workstream we took on was completed. Every integration we promised was built. Every production issue we committed to fixing was resolved.

"Salesforce went from something we dreaded opening to something we actually build our sales process around. Three other consultancies tried and failed. Amroar sorted it."

Lisa Richman
Lisa Richman
Vice President · PBA
Work With Us

Broken Salesforce environment? We've seen worse.

Multi-stream delivery, production fixes, integrations that don't exist yet — this is what we do. Book a free 30-minute audit and we'll tell you exactly what we'd fix first.

Senior architects on the call. Not a junior consultant.

50+
Salesforce implementations delivered — Sales Cloud, Service Cloud, Experience Cloud, Agentforce
200+
Enterprise clients across US, UK, Australia and the Middle East
89%
Average CRM adoption rate across Amroar-led Salesforce rescues
0
Failed builds. Across every engagement we've taken on.