Six service lines.
One system that
runs them all.
HH Service handles everything from emergency repairs to long-term home protection plans. Before Amroar, none of it was connected. Jobs were manually routed, renewals were missed, and customers heard nothing after the technician left.
What Amroar walked into.
A home services business running six service lines out of one shared inbox — with no routing, no automation, and no visibility into what was actually happening day to day.
Built a routing workflow that evaluates every incoming job by type and assigns it to the correct specialist team before anyone has to read it. HVAC to HVAC. Plumbing to plumbing. Electrical to electrical. Emergency jobs trigger a priority escalation path immediately.
Nested If/Then branches evaluate each incoming job against service category, region, and urgency. Emergency requests trigger a separate high-priority path — task created, internal alert fired, SLA clock started. Routine jobs follow a standard flow with staged follow-up at each step.
When a protection plan activates, HubSpot assigns a Customer Success Manager, sends a personalised welcome sequence, and sets up the renewal reminder workflow 60 days before expiry. Every plan customer has a named owner and a structured journey from activation through renewal — automatically.
When an assessment is booked, HubSpot creates the deal automatically — named, assigned to the right technician, pre-populated with job type and property details. The technician arrives and the record just needs an outcome. No manual entry from scratch, no missing records when a job closes.
The moment a job closes, a contact automation sequence fires. Satisfaction check at 2 hours, review request at 24 hours, seasonal maintenance nudge at 90 days. For protection plan customers, the renewal sequence starts 60 days before expiry. No staff involvement required at any step.
Built two core pipelines — Service Request and Protection Plan — each with automated stage progression, task creation, and owner notifications. Management has a live view of every job, every plan in renewal, and every technician's workload. No status calls, no spreadsheet exports, no guessing.
What HH Service has now.
What actually changed for the team day to day — from the moment a job comes in to the moment a customer renews their plan.
"We were good at fixing homes. We were terrible at managing the business around that. Amroar built the system that runs behind us now — and I don't have to think about whether a job got assigned, whether a renewal got sent, or whether a customer got followed up with. It just happens."
Running a service business on spreadsheets and memory?
If your team is manually routing jobs, chasing renewals, and following up with customers by hand — that's fixable. Book a free 30-minute audit and we'll show you exactly what HubSpot can automate for your operation.
Senior architects on the call. Not a junior consultant.